Frequently Asked Questions

  • 1. What is the Lottery Services Portal?
    • The Lottery Services Portal (LSP) is a centralized web-based application. Lottery retailers (Independent, Chain Head, and Chain Subordinate) can access LSP over any internet connection to self register. Once registered, retailers can log in to the Lottery jurisdiction home page to instantly and securely access the following:
      *Manage Account - change password, password hint questions, and personal information.
      *Access Reports - view or download invoice and sales reports.
      *Lottery Documentation and Forms - provides mechanism to communicate to retailers such as newsletters, new games, promotions, Lottery marketing materials, or game expiration notification. In addition to providing the ability to download training materials or videos allowing retailers to troubleshoot problems before placing a call to the Lottery.
      *Add and Maintain Secondary Users - the primary user of the LSP retailer account can add users to their account for access to LSP information. Primary users have the ability to enable or disable access and to reset a forgotten password.
      *FAQ / Contact Us - Lottery can provide answers to frequently asked questions and lottery contact information.

  • 2. What is the Registration Process?
    • LSP registration is a multi-step process. The retailer shall be required to transition through each step. The steps include:
      1) Accepting Terms and Conditions for usage of the LSP site.
      2) Security Code entry - to prevent robotic attacks of the registration process with the site, called CAPTCHA.
      3) Initial Retailer Verification - verifying the retailer number exists and an account does not already exist
      4) Retailer Identification - requires entry of information to validate the Retailer's identification
      5) Security Information - entry of password, password hint question and answer and security graphic image.
      6) Verification of retailer identity with ES Retailer Services (ESRS) location record.
      In order to verify the authenticity of the retailer's association with the lottery jurisdiction, LSP will verify that the retailer number entered is valid and active with the lottery jurisdiction selected. Retailer access to LSP retailer account shall be based on the current status of the retailer location record.

  • 3. What if I forgot my password or the email address I provided during registration?
    • If you forgot your password, click on the Forgot Password button on the initial login screen. You will be asked to answer a password hint question. If you answer it correctly, you will be emailed a temporary password. If you forgot the email address you provided during registration, please call Washington Lottery Retailer Line 1-800-545-7510 or 360-810-2888 for assistance.

  • 4. I'm having a problem using the website. Who can I contact for help?
    • First, please read the FAQs. If you don't find the help you need here, use the Contact Us feature to describe and submit your problem or call Washington Lottery Retailer Line 1-800-545-7510 or 360-810-2888 for assistance.